Privacy Policy
Last updated: 22 October 2026
1. Who we are
Fathers Grieving Together is provided by:
Manse Core Group Ltd
Company number: 14400824
Registered in England and Wales
Email: info@themansegroup.com
For the purposes of UK data protection law, Manse Core Group Ltd is the data controller for personal information collected through the Fathers Grieving Together website and service.
2. Information we may collect
Depending on how you use the website or our services, we may collect:
- your name
- email address
- booking date and time
- information you provide through the booking form
- correspondence you send to us
- payment and transaction information
- technical information such as your IP address, browser and device information
- information about how you use the website, where analytics are enabled
If you choose to tell us about your grief, emotional wellbeing, mental health, trauma history or other sensitive personal circumstances, that information may be classed as special-category personal data under UK data protection law.
Please only provide information you are comfortable sharing and that is relevant to your booking or support.
3. Why we use your information
We may use personal information to:
- arrange and manage appointments
- provide the service you have booked
- process payments
- communicate with you about your booking
- reschedule or cancel appointments
- respond to questions or enquiries
- maintain appropriate business and financial records
- protect the security and operation of the website and booking systems
- comply with legal and regulatory obligations
We do not sell your personal information.
We do not use information provided in connection with grief support for advertising.
4. Our lawful bases
We process ordinary personal information where necessary:
- to take steps at your request before entering into a contract
- to perform our contract with you
- to comply with legal obligations
- for legitimate business interests, where those interests do not override your rights and freedoms
- where you have given consent, when consent is the appropriate lawful basis
Where information you provide amounts to special-category personal data, we will only process it where an appropriate condition under UK data protection law applies.
Where we rely on explicit consent for special-category information, you may withdraw that consent at any time. This will not affect processing that was lawful before withdrawal.
5. Booking and payment providers
We currently use third-party services to operate the booking process.
These may include:
Cal.com
Used for appointment scheduling, booking forms and Cal Video.
Stripe
Used to process payments.
Google Calendar
Used for diary management and scheduling.
These providers may process personal information in accordance with their own privacy policies.
Payment card information is processed by the payment provider. We do not receive or store your full card details.
6. Video sessions
Online sessions may take place using Cal Video or another agreed video platform.
Sessions are not routinely recorded.
If recording were ever considered appropriate, this would not take place without your knowledge and agreement beforehand.
7. Booking-form information
The booking form intentionally asks only for limited information.
You do not need to provide a detailed account of your child’s passing or your personal history in order to book a session.
Please avoid including information that is not necessary for us to arrange or prepare for the session.
8. How long we keep information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including any legal, accounting or record-keeping requirements.
Different categories of information may be kept for different periods.
We periodically review the information we hold and securely delete information that is no longer required.
9. Sharing information
We may share information with service providers where this is necessary to operate the service, including booking, payment, calendar, IT and hosting providers.
We may also disclose information where required by law or where necessary to protect someone’s vital interests.
We do not sell client information or provide it to advertisers.
10. International processing
Some of the technology providers we use may process information outside the UK.
Where this occurs, we expect appropriate safeguards to be in place in accordance with UK data protection law.
11. Your rights
Depending on the circumstances, you may have rights in relation to your personal information, including the right to:
- request access to your information
- request correction of inaccurate information
- request deletion of information
- request restriction of processing
- object to certain processing
- request transfer of information
- withdraw consent where processing is based on consent
These rights are not absolute and may depend on the lawful basis for processing.
To exercise your rights, contact:
You also have the right to complain to the Information Commissioner’s Office if you are concerned about how your information has been handled.
12. Security
We take reasonable steps to protect personal information from loss, misuse, unauthorised access, alteration or disclosure.
No internet-based service can guarantee absolute security.
13. Changes to this policy
We may update this Privacy Policy from time to time.
The date at the top of the page will show when it was last updated.